The purpose of this book is to give you tools to help you and the organization for which you work deliver the highest levels of service—consistently, in all aspects of your job and the business. Client service has two components: our
individual service skills and our attitudes toward service. These skills and attitudes are reflected in
a wide range of behaviors, including responsive-ness, understanding a client’s business, empathy, knowing an individual’s needs, and creative problem solving. Mostly, great service comes from looking for ways to help your company, its
clients and your colleagues be more successful.
